Everything Bloom respects your privacy. This policy explains the information we collect when you browse, create an account, place an order, contact us or use other features of our website, and how we use and protect it.
Information we collect
We may collect your name, username, email address, phone number, delivery or pickup details, saved addresses, order history, wishlist, reviews and the information you choose to send us. We also keep the product, quantity, price, payment-reference and fulfilment details needed to process an order.
How we use your information
We use your information to create and secure your account, process orders and payments, arrange delivery or pickup, send order and account messages, provide customer support, prevent misuse, maintain accurate records and improve the Everything Bloom shopping experience.
Payments
Card and Mobile Money payments are processed by our payment partner. Everything Bloom receives payment status and transaction references needed to confirm your order, but we do not store your full card number, PIN or Mobile Money PIN on our servers.
Who we share information with
We share only what is reasonably required with service providers that help us operate the store, including payment processors, hosting and database providers, email services and delivery partners. We do not sell or rent your personal information to advertisers or data brokers.
Cookies and local storage
The website may use cookies or browser storage to keep you signed in, remember your cart and preferences, support security features and maintain recently viewed or wishlist information. You can clear browser storage from your device, although doing so may reset some saved preferences.
How long we keep information
We keep account and order information for as long as reasonably necessary to provide the service, resolve customer-support issues, maintain business and accounting records, prevent fraud and meet applicable legal obligations.
Your choices and rights
You can update your profile and saved addresses from My Account. You may also contact us to ask about access, correction or deletion of personal information, subject to records we are required to keep for completed transactions.
Security
We use reasonable technical and organisational safeguards to protect customer information. No online system is completely risk-free, so please protect your password and contact us promptly if you believe your account has been compromised.
Changes to this policy
We may update this policy when our services, providers or legal requirements change. The version published on this page is the version that applies to your use of the website at that time.
Contact
For privacy or order-related questions, email hello@everythingbloomgh.com or call 055 182 0422 / 054 173 1129.