We want you to be happy with your Everything Bloom order. If there is a problem, contact us as soon as possible with your order number and clear photos where relevant so we can review it quickly.
Returns window
Eligible items may be returned within 7 days of delivery if they are unused, undamaged, in their original packaging and accompanied by proof of purchase. Please contact us before sending an item back so the return can be approved.
Damaged, defective or incorrect items
If your parcel arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos. After review, we may arrange a replacement, exchange or refund as appropriate.
Items that cannot normally be returned
Personalised, customised or branded bulk orders cannot be returned simply because you changed your mind. Items that have been used, altered, damaged after delivery or are no longer in resalable condition may also be refused. This does not affect a claim for an item that arrived faulty or was supplied incorrectly.
Return delivery
Where the return is caused by our error or a verified product fault, we will advise you on the return or replacement arrangement. For an approved change-of-mind return, return-delivery costs may be the customer's responsibility.
Refunds
Once an approved return has been received and checked, we will confirm the outcome. Approved refunds are returned to the original payment method or agreed Mobile Money wallet. Processing times can vary by payment provider and may take approximately 5–10 business days after approval.
Order cancellations
Contact us immediately if you need to cancel an order. We will try to help, but cancellation may no longer be possible once a personalised order has entered production or an order has already been dispatched.
How to request help
Use our Contact page, email hello@everythingbloomgh.com or call 055 182 0422 / 054 173 1129. Please include your order number and the reason for your request.